KUBRA Launches KUBRA HQ™, a Future-Ready Platform for Billing, Payments, and Communications

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TEMPE, Ariz.--(BUSINESS WIRE)--Oct 6, 2025--

Today, KUBRA, a trusted leader in customer experience management solutions for utilities, insurance, and government agencies, announced the launch of KUBRA HQ™, a transformative AI-powered, cloud-native platform designed to outpace industry standards and set a new benchmark for digital customer engagement.

Backed by a landmark investment in advanced technology, talent, and infrastructure, KUBRA HQ unites billing, payments, and communications into one future-ready platform, giving organizations the ability to modernize rapidly, innovate without constraints, and deliver customer experiences that eclipse the competition.

“We’re not content to merely participate," said Rick Watkin, President & CEO of KUBRA. "We are driven by an obsession to dismantle the most complex industry challenges. KUBRA HQ is the powerful result of that focus, not a single release, but the singular platform born from more than 30 years of engineering genius and deep market insight. This strategic leap forward is our vision made real: a solution engine designed with the strength and flexibility to serve all markets and solve problems that others can’t. We aren’t just shaping the future; we are building the indispensable infrastructure that makes that future work.”

Built on a PCI 4.1–compliant, cloud-native microservices architecture, KUBRA HQ addresses the urgent demand for simplicity, agility, and reliability in customer engagement. Clients can launch new channels overnight, roll out new features without downtime, and scale seamlessly to meet customer expectations. By integrating critical functions into a single, adaptable platform, KUBRA HQ helps organizations streamline operations, meet regulatory demands, and scale rapidly for growth.

For more than three decades, KUBRA has pioneered digital customer experience innovation, launching on-demand payments with KUBRA EZ-PAY®, driving advances in e-billing, and delivering AI-powered preference management and notifications. Through strategic acquisitions, global partnerships, and sustained reinvestment in products and infrastructure, KUBRA has established itself as a trusted CX partner. That tradition of excellence continues with KUBRA HQ, its most ambitious platform yet.

See KUBRA HQ in action at Booth #105 during the Chartwell PowerUp and EMACS events, October 6–9 in Dallas.

Visit www.KUBRA.com/HQ to explore the platform with an interactive tour.

About KUBRA

KUBRA delivers customer experience management solutions to many of the largest utility, government, and insurance organizations across North America. Our broad portfolio includes billing and payments, mapping, mobile apps, proactive communications, and AI-driven customer engagement tools. With more than three billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of the Hearst Corporation. Learn more at www.kubra.com.

View source version on businesswire.com:https://www.businesswire.com/news/home/20251006784527/en/

CONTACT: Media Contact

Alison Copeland

Vice President, Marketing, KUBRA

[email protected]

KEYWORD: ARIZONA UNITED STATES NORTH AMERICA

INDUSTRY KEYWORD: NETWORKS PAYMENTS TECHNOLOGY ARTIFICIAL INTELLIGENCE SOFTWARE

SOURCE: KUBRA

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PUB: 10/06/2025 07:30 AM/DISC: 10/06/2025 07:29 AM

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