UKG Showcases Next Era of AI-led Workforce Orchestration at UNLEASH America and TRANSFORM

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LOWELL, Mass.--(BUSINESS WIRE)--Mar 16, 2026--

Through featured speaking sessions and live demonstrations at UNLEASH America 2026 and TRANSFORM 2026, UKG, a leading global AI platform that unifies HR, pay, and workforce management, will showcase its Workforce Operating Platform — a system of action that uses governed, explainable people-first AI to continuously transform real-time workforce signals into outcome-focused intelligence — which provides leaders and managers with transparent, auditable decision support as work unfolds.

The Real-time Workforce Platform Difference

More than 80,000 organizations worldwide rely on UKG to power mission-critical workforce decisions in complex, frontline-heavy environments. Powered by agentic and assistive AI, the UKG Workforce Operating Platform is capable of transforming billions of workforce signals into real-time, explainable intelligence and guided, auditable action — from overtime optimization and attrition risk detection to payroll integrity, compliance oversight, and high-volume frontline hiring to keep operations staffed. Purpose-built for scale, industry-specific needs, and frontline complexity, the platform embeds AI and intelligence directly into the operational core of work.

Built on UKG's platform, the UKG Pro ® HCM suite is recognized as a Leader in both the 2025Gartner ® Magic Quadrant™ for Cloud HCM Suites and the Forrester Wave™ Q4 2025 for HCM. Designed for enterprise organizations with complex HR, payroll, and regulatory requirements, UKG Pro extends beyond traditional HCM through differentiated tools that connect skills, communication, knowledge, compliance, and sentiment into a single intelligence layer, including:

• UKG Talent Marketplace, which uses AI-driven skills intelligence to expand career mobility for people and address critical labor shortages for the business;
• UKG Talk®, which strengthens frontline communication and collaboration across shifts, departments, and locations;
• UKG People Assist™, delivering personalized, on-demand HR support with intelligent case routing;
• UKG Document Manager, providing enterprise-wide visibility and compliance oversight; and
• UKG Employee Voice™, which applies advanced AI and natural language processing to connect employee sentiment directly to operational performance.

“Enterprise organizations don’t need more AI features. They need AI embedded into the core of how work gets done,” said Gretchen Alarcon, General Manager and Senior Vice President of Enterprise HCM solutions at UKG. “At our scale, supporting tens of millions of employees at 80,000 organizations globally, precision, compliance, and trust are non-negotiable. Our Workforce Operating Platform unifies HR, payroll, and workforce management into a governed, agentic system of action that delivers real-time intelligence where it matters most: in the hands of leaders and managers making mission-critical decisions every day.”

In partnership with UNLEASH and Mercer, UKG is also sponsoring the UNLEASH AI Summit on March 17th. Mercer's Jess Von Bank and Jason Averbrook will explore how organizations can use agentic and assistive AI as a performance catalyst, creating frontline workforce agility that unlocks measurable business impact. The event will draw on Mercer's deep transformation expertise to examine how forward-thinking enterprises are embedding AI into work design, leadership strategy, and frontline operations.

"The AI era for workforce management is here. The organizations pulling ahead are those using intelligent systems like UKG's Workforce Operating Platform to anticipate disruption, guide managers with precision, and activate their frontline teams in real time," said Jess Von Bank, Global Leader, HR Digital Transformation & Technology Advisory at Mercer. "The future belongs to those who shift from reactive workforce management tactics to proactive, AI-driven execution that grounds decisions in workforce intelligence."

Connect with UKG at UNLEASH America 2026 in Booth #732

• UNLEASH AI Summit: March 17, 2026, 12:30—4:00 p.m. PDT featuring Mercer's Jason Averbrook and Jess Von Bank
• From Productivity to Performance: March 18, 2026, 12:30—1:20 p.m. PDT. Julie Develin, Senior Partner, Human Insights, at UKG, will host a roundtable encouraging leaders to rethink how work is structured so AI elevates performance, not just productivity.
• Workforce AI for the Frontline: Enabling Real-time Decisions to Drive Performance: March 18, 2026, from 3:40—3:55 p.m. PDT. John Schneider, Vice President of Portfolio and Solutions Marketing at UKG, will showcase how UKG’s Workforce Operating Platform enables real-time decision-making.

Connect with UKG at TRANSFORM 2026 in Booth #343

• Rethinking Work Design in the AI Era: March 24, 2026, from 11:15—11:45 a.m. PDT. Develin will explore the opportunity to not justadd AI to existing workflows, but to redesign work itself around new and emerging technologies.

About UKG

UKG is a leading global AI platform for HR, pay, and workforce management. Unifying award-winning solutions with the world’s largest collection of workforce data and people-first AI, UKG delivers unrivaled insights into today’s workforce, helping organizations in every industry turn data into decisions that elevate productivity, culture, and the customer experience. Trusted by more than 80,000 organizations across 150 countries, tens of millions of employees — from small businesses to global enterprises — use UKG every day. To learn more, visit ukg.com.

Copyright 2026 UKG Inc. All rights reserved. For a full list of UKG trademarks, please visit ukg.com/trademarks. All other trademarks, if any, are property of their respective owners. All specifications are subject to change.

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PUB: 03/16/2026 09:00 AM/DISC: 03/16/2026 09:00 AM

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